Conditions of Use

Store Policy

DOMESTIC PAYMENTS

We use LinkPoint to process our credit card payments. Ynobe Couture Lace Wigs™ accepts all forms of payments thru LinkPoint using AVS (Address Verification Service).To prevent fraud, the Billing address for the credit card must be submitted with your payment. When placing your order the shipping address must match the billing address. Payments submitted that do not pass AVS will be returned. United States Postal Service Money Orders and Cashiers Check. Payment must be received within 3 days. Your order will be shipped upon payment clearing our Account. Please contact us prior to purchase for instructions. Western Union Payments;Payment must be submitted immediately. Please contact us prior to purchase for instructions.

INTERNATIONAL PAYMENTS

At this time Ynobe Couture Lace Wigs™ accepts credit card or PayPal payments from international customers in USD only. Money Orders, cashiers, checks, bank drafts or Western Union in USD are also acceptable international payments.

PAYMENT PLAN

Ynobe Couture Lace Wigs™ offer payment plans for Custom Made Wigs, Stock Wigs and Made to Order Hair Accessories.In order to start processing your order for custom made and made to order items we require a 50% non-refundable deposit. You will have the option of making refundable weekly/bi-weekly payments or paymet in full when your order is ready for shipment. For our in stock wigs, we will accept a 50% nonrefundable deposit. You have the option of submitting refundable weekly/biweekly payments or payment in full within 15 days. If final payment is not received within 7 days of final payment due date, Ynobe Couture Lace Wigs™ reserves the right to sell the item(s). Weekly/biweekly payments will be refunded minus a $20.00 payment processing fee. Please note, when submitting an order with our payment plan you are agreeing to these terms and conditions.

Returns & Exchanges

Once you receive your unit, you will have a total of five business days to contact us to exchange it for a different one. CUSTOM WIG Custom wigs can be exchanged for a stock wig if a mistake is made our behalf, or a new custom wig will be remade to the customer’s satisfactions. We must be notified within 5 business days if there is a problem with your order. If it is determined that the problem with the custom wig was because of the customer, then the customer can request an exchange, but will have to pay a 15% restocking fee.

Exchanges can only be made for wigs of equal or lesser value. We will only allow one exchange/return per order. Exchanges are solely based upon availability. We will pay the shipping cost from our store to you on the exchanged item. However, we will not pay for return shipping from you to our store nor refund the original shipping cost.

We will not accept exchanges on wigs that have been altered in anyway which includes: cutting the lace, washing the hair, styling the hair, applying adhesives, tapes, or making any kinds of adjustments to the lace units, etc. The lace unit “MUST” be in the condition that you received it, no exceptions. After we determine the unit is in its original condition, only then will we send out a new lace wig.

CUSTOM ORDERS CANNOT BE RETURNED BUT CAN BE RE-MADE or REPAIRED TO THE CUSTOMERS SATISFACTION. If a repair or re-make is necessary we will send you the custom order form via email so you can tell us what needs to be done to your unit.

No exchanges or returns on synthetic wigs

Who we are

Ynobe Couture is a small internet company based in Philadelphia Pennsylvania, our goal is to make quality lace wigs affordable to the working class women.