A 50% non-refundable deposit is due upon placement of order and the balance is due when the unit is complete. You are allowed 14 business days past the completion date to pay the balance of your unit. If the balance is not received your unit will be placed in our general stock. If you cancel your custom order or do not pay the balance on the due date, you will forfeit your 50% deposit (your deposit will not be returned and it cannot be used for store credit). There are no exceptions or extensions to the payment plan for any reason whatsoever. If you feel that there may be any reason to prevent you from paying your balance on time, we encourage you to pay for your order in full.
We will make your custom wig according to your exact specifications. We are not responsible if you chose a wrong color or did not measure properly and your wig does not fit. Once we finalize your order and receive payments, we will contact you when your order is complete and ready to ship. We will not ship out your order until the balance is paid.
Delivery Time
Custom orders currently take 3-4 weeks for delivery. The use of a template will extend your delivery time by one week and templates will not be returned to customers once they are received for production. Production time is an estimate, not a guarantee. 99% of our orders are delivered during the estimated time; however, you should order early enough to allow for fluctuations in production time. Fluctuations are mainly caused by seasonal closings (e.g., due to holidays), volume of orders in system, weather issues, back-ordered supplies, questions or changes on orders and more. Should there be any delays, we will modify your production time estimate and inform you of how many production days must be added to complete your order. We are not responsible for delays due to any circumstances as some areas of production and delivery are out of our control. We also reserve the right to cancel custom orders for any reason- our sole responsibility will be to provide a full refund in this case. If for any reason, your order is delayed, we will contact you. Please not my submitting your order you are thereby agreeing to these terms and conditions. |